Shipping Methods
Priority Mail unless order does not meet Priority specifications or otherwise specified by customer. If necessary to deliver by an express delivery service additional shipping charges will be required. We always ship on Mondays or Tuesdays to be sure the plants get to their destination before haveing to lay over for the weekend.
Shipping Containers
We will ship plant in a suitable container that best suits that plants needs.
Shipping Season
Due to our climate our shipping season is limited. We will not endanger plants by shipping when temperatures do not permit.
Problems & Complaints
We try not to make errors, but occasionally they may occur. We must be notified within 5 days of all problems of receipt of order. Remember plants do not always look their best after shipment. They may need time for adjustment after their trip. We are not responsible for loss of the plant due to stress in shipping. We do not replace plants that have failed do to conditions beyond our control such as extreme heat or cold, possible neglect, or lack of experience on the part of the gardener. We are not responsible for loss or damage to plants in transit. Claims of such will have to be filed with the transportation company. Plants are your property upon delivery to the transportation company.
Delivery
Order processing time varies with time of year and work load.
Shipping & Handling Charges
Less than a $25.00 order $12.00 min. Over $25.00 is 35% shipping + $5.00 handling charge.
IT IS OUR POLICY NOT TO SUBSTITUTE!
